It is important to note here that since the apps featured in this list are community-based and comprises of public chat rooms, which are not usually regulated, so you may come across many fake people or profiles.
Online stores can be lonely, impersonal places, where packages arrive in the mail before support emails get answered.Meet people and be friends with people through BeeTalk Live.Its most slick feature, though, is language translation.Forrester Research found that 44 of online shoppers say that live chat is one of the most important features a site can offer, while Wells Fargo saw double-digit sales increase after adding live chat to their site.The chat rooms and communities are poorly managed.It even integrates with Facebook Messenger, so you can answer questions from your fan page.The discuss tab comprises of several topics including movies, music, partying, food, sports, leisure.Have you ever thought about finding new friends and having a conversation with them using the chat room?
Bonus Apps Skout: Best For Anonymous chat.
And if you need to jump on the phone to help out a customer, Zoho Support's phone tools include everything you need.
LiveAgent Pricing: From 29/month per agent TicketChat plan for chat and support ticket tools To learn more about LiveAgent's other features, check out our full LiveAgent review.
Like email, live chat lets you answer questions.
And if you find any that interest you then you can simply request to join.App, icon: Best for: Price.Email lets you answer questions anytime, which is great for your support team.#02 Camfrog Group Video Chat, camfrog is a popular and widely used video chat room based community where you can have video conversations with millions of users who are active from all around the world.It's designed with enterprises in mind, with PCI encryption and hippa compliant data management so you can use it in any business.And you'll also never have to look up their earlier chatsinstead, just scroll up, and you'll see what was said last time your team talked to this customer.Live chat works for customer support because it's fast and personal.You can setup an interactive voice system to route calls, use voice mail to catch your customers' questions even when you're away, and call recording to keep a record of everything you've talked about.Speed things up with shortcut canned messages, or let Zopim work for you with triggers that automatically start a chat with a customer when they hit a specific page.These results can then be tracked and displayed in reports to you know how your team is doing, as just one extra way Olark helps you make your live chat support the best possible.They're focused on chat, so they'll include the best features for talking to customers liveand then they'll integrate with the help desk and other apps you already use.Allow you to create your own group or chat room.And if your customers would like a record of the chat once you've solved their problems, you can easily email them a transcript or share it with your team.It's deeply tied into Zoho's other apps, so you can pull in Zoho CRM data to learn more about your customers while you're chatting, along with the rest of the data you've already gathered in support.
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